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Product FAQ

The required part is not available in the store, can I achieve the length in another way?

In principle, this is possible. However, you always need a connecting piece that extends the rods after screwing them in. It is therefore difficult to give a general answer to this question. If there is no hurry, it is best to wait until you can buy your part in the store again. Otherwise, you are welcome to contact us here. We are sure to find a solution for you.

The system is too high for the room, is it possible to order a lower one?

Unfortunately, we currently have no capacity to accept custom-made products. However, we do have a customization area for you. Alternatively, you can simply put together the parts you need in the DIY area .

In my case, the powder coating is coming off.

That shouldn't be the case, of course. Just write us a message and we will send you a new part immediately.

What weight can the crossbars carry?

We do not yet have an exact kg specification here. However, we can say that the wall will give way before the rods bend. You can easily hang as many clothes as will fit on the bar. There are no problems with normal use for clothes, including heavy jackets or coats.

A product is currently not available, when will it be back in the store?

We do our best to ensure that the parts are available again as quickly as possible. If it takes a little longer for the desired clothes rail to be back in stock, you can sign up for a notification on the product page. As soon as the product is available again, you will receive an e-mail from us.

Are the bars also available in a different color?

In addition to the black ones, there is also our limited edition in gold! We do not currently have any other colors in our range.

Can I extend one of the systems with individual poles?

This is definitely possible! The best way to do this is with one of our conversion kits; depending on your requirements, you can choose from one, two or three crossbars in the store. If your ideas cannot be realized with these, you can simply assemble the missing parts in the DIY section . But don't forget to order the necessary connectors and/or clamps!

Is there a trick to screwing the screw connections all the way in?

Due to the powder coating, it can sometimes be more difficult than with others. With a little more force or the trick with a lever, you should be able to solve this problem. The trick: Screw another short tube into the thread and try to get the connectors fully screwed on. If there are any problems with the thread that cannot be solved in this way, we will be happy to replace it! Just send us an email with your order number and a few photos.

Can the golden systems also be purchased with wood?

Of course! However, we do not have any holders for shelves in gold in our range. So you would have to fall back on the black holders .

Can the short and long sides of the EDGE variants be interchanged?

As our pipes and connectors all fit together, you can swap the sides freely! You simply have to turn the connectors to the other side.

Can you put together a custom-made product for me?

Unfortunately, we currently have no capacity to accept custom-made products. However, we do have a customization area for you. Alternatively, you can simply put together the parts you need in the DIY area .

How long are the shelf brackets?

Depending on how far you screw in the thread, there is a little play. However, you can expect approx. 25 cm.

Is there a model for attic apartments?

Unfortunately, we do not have a special system for attic apartments. However, our low clothes rack LIL LAS LOW fits under higher pitched roofs due to its low height. You can use the DIY section to assemble the corresponding parts or, if necessary, omit tubes and attach them in other places - you're super flexible here!

Can the width be shortened?

In this case, we have provided you with your very own customization area . Here you will find all the variants that we can currently produce. Still can't find what you're looking for? Then you can easily create your own clothes rail with the DIY tubes!

I don't want to drill, is there a solution?

Of course, all our free-standing systems can be placed in your home without any drilling or fixing.

Are the bars rusting?

Our special matt black powder coating protects your tube from rust! So you can use the poles in damp rooms or even in the bathroom without any problems.

Is there enough space for hangers?

Yes, our systems are specially designed so that there is enough space for standard clothes hangers and they do not rest against the wall.

Can I also shorten pipes?

You are welcome to try this on your own responsibility. However, you should note that you will need the right tools, such as a 3/4 inch tap, as well as manual skills.

What is the distance to the wall?

We have chosen a perfect average size of 30 cm so that hangers do not rest against the wall, but the clothes rail is not too far into the room.

Are the boards variable?

The board brackets are attached with T-clamps, which are threaded onto the tube and tightened with grub screws. This allows you to attach the boards at any height you like.

Do the boards also fit custom-made products?

Unfortunately, the boards only fit our standard dimensions with the 93cm tubes, as these are already pre-drilled.

GENERAL QUESTIONS

Is there a showroom somewhere?

Unfortunately not yet! Nevertheless, we would of course be delighted if you could drop by in person!

Can I request a catalog?

Unfortunately, we have not yet created a catalog. But our store works like one! You can find all models, dimensions and pictures in our store!

How can I reach you?

The easiest way to reach us is via the contact form, by email: support@pamo-design.de, write us a Whatsapp or give us a call on +49(0) 75195877024.
We look forward to your questions